Refund policy

RETURN & REFUND POLICY

We want you to love your Jingle Bubs. If something isn't right, we're here to help.

30-DAY RETURNS
You can return your order within 30 days of delivery.

HOLIDAY GIFT RETURNS
Orders placed between November 1 and December 31 can be returned until January 31, so gifts can be returned after the holidays.

CONDITION
Items must be unused and in their original packaging.

HOW TO START A RETURN
Email us at jinglebubssupport@gmail.com with your order number. We'll reply with return instructions. Returns sent without contacting us first may not be accepted.

Return address:
92136, CA

RETURN SHIPPING
Return shipping is paid by the customer, unless your item arrived damaged, faulty or wrong.

DAMAGED, FAULTY OR WRONG ITEMS
If your order arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund. You won't need to send the item back.

PRE-ORDERS
You can cancel a pre-order at any time before it ships for a full refund.

REFUNDS
Once we receive and check your return, we'll refund the original payment method within 5 business days. Your bank may take a few extra days to show it.

EXCHANGES
Want a different character? Return the original and place a new order, or email us and we'll help.

QUESTIONS
Email jinglebubssupport@gmail.com. We're happy to help.